Welcome to Kind and Care, where we prioritise your emotional wellbeing and personal growth. Our compassionate team is dedicated to guiding you through every step of your support journey with understanding, patience, and genuine kindness. We take the time to understand your individual needs and goals, providing tailored support that empowers you to live with greater confidence, independence, and dignity.
ABOUT US
Trust is at the heart of everything we do. As a registered NDIS provider, we hold ourselves to the highest standards of care, accountability, and compliance. Our team is carefully screened, qualified, and trained to deliver support that participants and their families can rely on with complete confidence.
We understand that inviting someone into your life or your home is a significant act of trust, and we honour that responsibility every single day.
Safety underpins every interaction. We follow rigorous safeguarding practices and person-centred protocols designed to protect the wellbeing, dignity, and independence of those we support. From clear communication to consistent, dependable care, we work to ensure that every participant feels safe, valued, and genuinely cared for.
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We believe that real care begins with understanding. By combining professionalism with compassion, we help the people we support feel secure to connect, confident to grow, and empowered to live life on their own terms.
Our Mission & Vision
At Kind and Care, we are devoted to providing meaningful support services that promote healing, connection, and genuine wellbeing. Our mission is to create a safe and inclusive environment where every individual feels valued, respected, and empowered to share their experiences and grow.
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We believe that genuine care begins with understanding. As a registered NDIS provider, we work alongside participants and their families to deliver person-centred support that honours each individual's goals, choices, and independence. Whether through everyday assistance, skill-building, or simply being a consistent and compassionate presence, our team is committed to walking the journey with you.
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Our values guide everything we do. We lead with kindness, act with integrity, and treat every person with the dignity they deserve. By creating spaces where people feel safe to connect and supported to thrive, we help build a more inclusive future for all.
Team
Our dedicated team is here to provide support and guidance. Each member brings unique skills to foster a caring environment for everyone in need.
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Director
Wafaa Rifai
Human Resource
Mariam Hajar
Admin
Rana Piri
Operations
Shaina Taotua
Supported Independent Living (SIL)
Supported Independent Living is the day-to-day support a participant receives to live as independently as possible, usually in their own home or a shared living arrangement. SIL focuses on the support itself, not the housing. It is one of the higher intensities supports and is generally funded for participants with significant daily support needs.
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Typically includes help with cooking and meal preparation, cleaning and household tasks, personal care, medication prompting, building daily living skills, and supervision or assistance throughout the day.
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SIL can be delivered as 24/7 support, active overnight support, or sleepover arrangements depending on the participant's assessed needs. In shared arrangements, support is often provided on a ratio basis across multiple residents.
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Best suited to: participants who need regular or constant support to live safely and build independence in a home environment.
Community Access
Community Access supports participants to take part in social, recreational, and community activities outside the home. The goal is to build connections, develop life skills, increase confidence, and reduce social isolation.
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Typically includes: attending social and recreational activities, joining community groups and clubs, accessing sport and leisure facilities, attending events, building friendships, and developing the skills needed to participate independently over time.
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Support can be delivered one-to-one or in small groups, and may be centre-based or fully community-based. The emphasis is on meaningful participation chosen by the participant rather than simply filling time.
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Best suited to: participants who want to get out into the community, build social networks, and develop independence in everyday settings.
Daily Personal Activities
(Personal Care)
Daily Personal Activities cover assistance with personal care tasks that a participant cannot complete independently due to their disability. This is among the most common supports delivered and is often combined with other in-home services.
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Typically includes: showering and bathing, dressing and grooming, toileting and continence support, transferring and mobility assistance, eating and drinking support, and medication assistance.
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Personal care is delivered with dignity and respect, and is tailored to the participant's preferences and routines. It may be provided in the participant's home or in the community as needed.
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Best suited to: participants who need hands-on support with the activities of daily living.
​Support Coordination
Support Coordination helps participants understand and make the most of their NDIS plan. A support coordinator connects participants with the right providers, helps resolve issues, and builds the participant's capacity to manage their own supports over time.
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Typically includes: explaining the plan and its budgets, finding and connecting with suitable providers, coordinating supports across services, building participant skills and confidence, preparing for plan reviews, and resolving service problems.
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There are three levels of support coordination: Support Connection (building capacity to connect with supports), Support Coordination (coordinating a mix of supports and building capacity), and Specialist Support Coordination (for participants in complex situations requiring a higher level of expertise).
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Best suited to: participants who need help navigating the scheme, coordinating multiple providers, or building the skills to manage their own plan.
Tailored Support
Our team offers personalized support plans designed to meet individual needs, ensuring everyone receives the care they deserve. We focus on creating a nurturing environment for all.
Allied Health
We collaborate with various allied health professionals to provide comprehensive care. This includes access to physiotherapists, counsellors, and nutritionists, speech pathology, physiotherapy to support overall well-being.
​Specialist Disability Accommodation
​SDA is the specially designed housing for participants with extreme functional impairment or very high support needs. It refers to the building itself and its accessibility features (wheelchair access, reinforced fittings, assistive technology, fire safety), not the support delivered inside it (that's SIL). Only a small number of participants qualify, based on assessed need, and SDA and SIL are funded separately and can come from different providers.
Respite Care
Our respite care services give caregivers a much-needed break while ensuring their loved ones are in safe, compassionate hands. We prioritize comfort and security during their stay.
Our Services
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Household Tasks
Household Tasks help participants keep a clean, safe, and functional home when their disability prevents them from doing so,and can also build their capacity to manage the household over time. It covers cleaning, laundry, dishwashing, meal prep and cooking, grocery shopping, and basic maintenance. The worker may do the tasks directly or work alongside the participant to build their skills. Best suited to participants who need ongoing help at home or are developing independent living skills.
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​ Transport
Transport support helps participants get where they need to go when they can't use public transport independently due to their disability, which often underpins their access to other supports. It covers travel to appointments, work, education, and social or community activities, plus help getting in and out of vehicles. It can be funded as a recurring transport allowance or delivered as part of another support, such as a worker driving a participant to an activity. Best suited to participants who can't independently access transport and need help reaching activities, appointments, and services.
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Group and Centre-Based Activities
​Group and Centre-Based Activities provide structured programs in a group setting, either from a dedicated centre or out in the community, combining skill development with social connection. It covers day programs, skill-building workshops, social and recreational activities, art and craft, cooking and life-skills classes, and group outings. Delivered on a staff-to-participant ratio, it's more affordable per participant than one-to-one support while still providing meaningful engagement and structure. Best suited to participants who enjoy group settings and benefit from structured programs, routine, and peer connection.
TESTIMONIALS
Voices of Our Community
Read about how Kind and Care has positively influenced the lives of our members through their heartfelt testimonials.
Natalie, Grateful Participant
Natalie reports a highly positive experience with our service. She feels respected in her right to choose who she works with and is never pressured to work with particular staff members. Her individual needs, medical conditions, and personal beliefs are consistently listened to and accommodated. She describes all staff as welcoming, kind, and attentive
Anna, Grateful Participant
The client expressed strong satisfaction with the support provided. She feels her preferences and choices are genuinely respected, and that her wishes around staffing are always taken into account. Her personal circumstances, including any health or cultural considerations, are understood and supported. She found the team approachable, warm, and responsive to her needs throughout."
Ali, Grateful Participant
​The client gave very positive feedback about his experience with us. He feels comfortable and well looked after, noting that his choices are respected and he is never made to work with anyone he isn't happy with. Staff take the time to understand his needs, including medical and personal matters, and he described them as friendly, supportive, and easy to talk to.
